i hate american express. i only used the card since i got a letter saying i got my cash back (only get it once a year) and they'd deduct it off my next bill. well i didnt' use the card for so long. then i used it just to get my 9.73 in cashback. well i got my next bill. no 9.73 deducted. i dont wanna have to use it again to get it. i wanna know why it wasn't on there. where did it go?