i asked pb to cut 2 inches off of my hair. i gave him a low estimate becuase i know he cuts too much from previous experience. i measured one of the strands he cut off. it wasn't even the longest batch and it was over 3.5 inches. i dotn think it's straight. he also missed some hairs. i was touching it up and then added layers. i think i still missed some in teh back. he says it gives it character.