krispy kreme

we got some lemon filled instead of NY cheesecake filling from there so i contacted them and received

Dear Ms. Cherepko,

Thank you for your email regarding the New York Cheesecake filling. We appreciate the opportunity to assist you.

The reason the filling might taste like lemons to some customers is because that we do in fact, use lemons as an ingredient of the New York Cheesecake. Many

people have voiced their concern that the filling tasted like lemons and was not a New York Cheesecake, however we do use lemons in the filling and to some customers the flavor may be slightly stronger than others. We apologize for any inconvenience this may have caused you.

We look forward to serving you again in the near future.

Best regards,
Jose Figueroa
Krispy Kreme Customer Experience
www.krispykreme.com



Then I e-mailed them back saying how one had correct fillign and one was definitely lemon and how they were WRONG. and then i got this

Dear Ms. Cherepko,

Thank you for your email regarding the doughnuts you received. We appreciate

the time you took to share your feedback.

I would like to apologize for any incorrect assumptions we made regarding the doughnuts you purchased. We have had customers who thought that perhaps they had received lemon filled doughnuts when it was in fact the New York Cheesecake; sometimes the lemon flavor is very noticeable.

We are committed to satisfying our customers and strive to meet the highest expectations placed upon us. We have forwarded your message to the appropriate personnel for their review. The management staff here at Krispy Kreme is always interested in customer feedback.

We recognize that our success is measured by the satisfaction of our customers.
Please accept our apology for any inconvenience this matter may have caused you. To thank you for taking the time to contact us I would like to send you a coupon for a Free Dozen Assorted doughnuts, accepted at retail stores. We look forward to serving you again in the future!

Sincerely,
Annette Entz
Krispy Kreme Customer Experience
www.krispykreme.com


ha..... got a free dozen from them before cuz we got cheated and they only gave us 6 donuts in our dozen box.